Terms & Conditions
We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will NOT sell, trade or otherwise release your personally identifiable information to anyone.
Rest assured your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among best software available today for secure e-commerce transactions. All your personal information is encrypted including CC numbers, name, and addresses so they cannot be read over the internet. All credit card transactions are handled by Authorize.net or via PayPal and are as safe as using your own bank. No credit card information is disclosed to or stored at Metric Thunder when using our webstore. Phone orders information is destroyed once processed in our system.
WARRANTY & GENERAL POLICY
All products sold by Metric Thunder carry manufacturer’s warranty. Metric Thunder makes no other warranty as to products distributed by us, expressed, or implied, including without limitation any warranties of fitness for a particular purpose. Metric Thunder will, however, pass on all warranties made by the manufacturer, who has sole responsibility for performing such warranties.
The manufacturer shall be solely responsible for any damage to person or property arising from the design, manufacture, and testing of its products, and Metric Thunder accepts no liability for such damages. In the event that any damage to a person or property arises from the method of installation of the product, the installing party may be liable for such damages.
Please note that if you do identify either a defect or other problem with the product, DO NOT INSTALL THE ITEM.
Metric Thunder is not be liable for indirect or customer’s consequential damages.
Performance parts, including but not limited to exhaust systems, may be subject to state or local legal emissions or decibel requirements. Purchases of products that may be in violation of state or local laws are the sole responsibility of the buyer. It is also the buyer’s responsibility to be in compliance with DOT rules and regulations relative to the country, state, city or local regions where they intend to ride.
All goods are carefully packed and in excellent condition when shipped. Claims must be reported as soon as possible. Since we ship a variety of products all over the world claims will be handled on a case by case basis. Metric Thunder wants to provide excellent customer service and satisfaction.
RETURN / REFUND POLICY
All sales are final except for defects in manufacturing. However it is our intent to treat all reasonable requests in a fair and reasonable manner. Please do not return merchandise without prior approval from Metric Thunder. No returns will be accepted after fifteen (15) days from delivery. Returns must be pre-authorized, and sent prepaid.
Merchandise once installed is not returnable. All parts, including exhausts, should be thoroughly inspected for defects in the chrome or other damage before installation onto the bike. If any defects are detected you must notify us immediately by telephone or email. Any defects or other problems must be detected and reported to us BEFORE installation. We will make every effort to deliver a product in perfect condition but it is in our best interests to be fair.
Shortages and discrepancies must be reported within 10 days of the shipping date. Authorized returns are subject to a 20% restocking fee PLUS All shipping charges (*). Unauthorized returns are subject to a 30% restocking fee PLUS all shipping charges (*).
*Shipping Charges include any free shipping paid by Metric Thunder in addition to return freight charges.
PRICES and AVAILABILITY
Metric Thunder reserves the right to modify prices without notice and to bill at the prevailing price at the time of shipment. Not all products are available or may become discontinued without our knowledge. We will make every attempt to offer a similar product if available, or, offer a refund. Availability of products is directly affected by buying power and reliance on our vendor’s ability to supply the item.